Newcomer

Solved

zoom does not connect to internet in Mac

Forum|Forum|4 years ago
August 16, 2021
10 replies
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I have installed zoom app in Mac but it seems not let me login using my id. Every time it says that unable to connect to internet.

Best answer by CarlaA

Hi everyone!

On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic.

Because of the insightful feedback shared here on this community post, we created a new support article outlining how to troubleshoot the Zoom error on macOS: You cannot connect to Zoom.

We encourage you to visit and review this article to help you troubleshoot: Zoom error on macOS: You are unable to connect to Zoom.

Thank you!

Moderator

Zoom Community Team

Nafi

Community Champion | Partner

Hi Poonam,

Maybe u need to check your internet connection first, you always can test zoom meeting apps using this links : https://zoom.us/test

Hope it helps.

P

PoonamAuthor

Newcomer

I have a very healthy internet ( I am able to post the queries). Is there any settings that should be enabled?

Nafi

Community Champion | Partner

If your app stays in a "connecting" mode or has timed out due to "Network error, please try again" or "Can't connect to our service, please check your network connection and try again" issues, it could be related to your network connection, network firewall settings, or web security gateway settings.

Note: Check your network connection by opening a browser and ensure that you can access https://zoom.us

https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

G

Gunni

Newcomer

Same issue here.

I'm on a Mac (Big Sur v11.5.1) and using the zoom client (v 5.7.5 (1123)).

Here are the things I've tried:

I've uninstalled and reinstalled zoom
I've rebooted between all tests
Turned off the local firewall
Tried being connected to a VPN
I'm on the same wifi as many others and none of them have this issue
I can join meetings by going to the zoom.us website
Install for all users and only for me

E

earthclod

Newcomer

I had the exact issue. I originally installed it on my mac for one user (administrator), but zoom would not let me login (network error b.s., my internet was fine). Then I uninstalled and selected install for all users. Now I can login with no network error. Maybe give that a try.

G

Gunni

Newcomer

Still doesn't work 😞

S

SBZ

Newcomer

Hi Poonam - I'm facing the same problem and tried all things that you mentioned, still unable to connect. Let me know if you were able to find a solution. Thanks

Y

yuan-stanley

Newcomer

If you have a Mac - I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

After this, I reinstalled and it successfully worked.

FYI @Poonam @SBZ @Gunni @earthclod in case any of you are still hitting this issue.

G

Gunni

Newcomer

This solved the issue for me!! Thanks

-

-BeatriceBC-

Newcomer

I had the same problem for a week, and the only thing that worked was to uninstall the application with the ZoomUninstaller file ! Thank you so much !

ThivishanR

Newcomer

Uninstall the zoom app

Again Download the updates zoom App

Link- https://zoom.us/download

CarlaAAnswer

Community Manager

Hi everyone!

On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic.

Because of the insightful feedback shared here on this community post, we created a new support article outlining how to troubleshoot the Zoom error on macOS: You cannot connect to Zoom.

We encourage you to visit and review this article to help you troubleshoot: Zoom error on macOS: You are unable to connect to Zoom.

Thank you!

Moderator

Zoom Community Team

C

Crandall

Newcomer

Hi there - I've tried this solution repeatedly with no success. Tried uninstalling from package contents as described, rebooting, clearing DNS cache, restarting internet connection, then reinstalling, and I'm still getting the same message. Any additional solution would be welcome!

CarlaA

Community Manager

Hi @Crandall , I just had this happen to me as well and this is how I solved it. Please keep in mind that rebooting your device is essential in this process.

Uninstall the zoom desktop application:

Open the Zoom desktop application.
Select zoom.us at the top of your screen and select Uninstall Zoom.
Select OK to confirm uninstalling the Zoom desktop application and all of its components.
Once done, kindly restart your mac.

After doing so we will need to re-install the zoom application.
1. Navigate to Zoom’s Download Center and select Download for Zoom Desktop Client.
2 .Run the downloaded installer file and follow the instructions to install.
3. Retest and observe if the pop-up message will no longer appear.

T

TinahRN

Newcomer

I ended up clearing my cache... it has somethung in there that caused it not to use the update.. I think. I have to use chrome because of where I work. But safari didn't work either . So I cleared both cache and it has been functioning properly