zoom crashes and interferes with network connection

Forum|Forum|3 years ago
March 31, 2022
2 replies
0 views

I have a recent Dell laptop (Windows 11) and when getting on a zoom call I freeze up a few minutes into the call and the zoom app quits. Additionally, after zoom quits my internet connection is frequently not available. I use a wired connection primarily but I have to switch to wifi when this happens. Most often I have to reboot to get my wired connection to work again. I tried to install the 64bit version of zoom and this did not resolve the issue. Everything else seems to be working fine on the computer, so it seems to be a zoom issue.

Has anyone encountered this and what could be some further solutions or troubleshooting steps?

Thanks!

crchan123

Employee

Hi @debra05! Welcome to the Zoom community, we're happy that you're here 😊

If you are still experiencing issues with your screen freezing, I would suggest trying these troubleshooting steps:

Use a different browser besides Safari.
Use a different network connection.
Clear cache and browser before starting a meeting.
Install the application and start the meeting from there.

Let me know if this helps!

G

Gazmeister

Newcomer

Yes! I have the exact same problem. Exactly as you describe. But it is now 2024 and I have no idea what to do about it. When I use Teams or Skype, everything is fine. But Zoom literally crashes my internet connection.

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