zoom addin authentication issue on iPad/iOS f oromutlook

[SekharGil]

Hi,

When scheduling the meeting from iOS/iPad using outlook, by enabling the zoom add-in in the "New Event" in Outlook->Calendar we are  getting a blank white screen in outlook.

We do have Zoom application installed and successfully logged in.

We are using intune and we do have app protection policy applied to outlook, and added exemption for "zoomus"

Attached the screenshot of the issue.

iPad version: 26.0

Outlook: 4.2538.0

Zoom Workplace: 6.6.0

[mikekay]

following as i get the same issue along with another user

[tlgcp]

Getting same here on iPad and iPhone for Intune for all our users on that platform.

Works fine on Android.

[MGSR]

Hello community members,

Please submit a ticket to our technical support team, including the device make and model, Zoom app version, operating system version, and any troubleshooting steps you’ve already taken.

[dbodhert]

Any updates on this? We are also being affected by this and MS advises that it is a Zoom issue.

[TechInTheWild]

Having the same experience with users. Has anyone followed up on this?

[Akhil561]

As per Zoom support, the outlook mobile app is not using complete browser when attempting to authenticate zoom add-in, instead it uses a specific container while authenticating and causing the device authentication flow.

Microsoft has acknowledged the issue and suggested a work around to add https://zoom.us/signin under universal links in app protection policy and remove existing links http://zoom.us/* and https://zoom.us/*.

iOS/iPadOS App Protection Policy Settings - Microsoft Intune | Microsoft Learn

[TechInTheWild]

By the way, this workaround worked for us. Thank you!

[TechInTheWild]

Thanks for the quick reply. Going to give it a try. Do you by any chance have a link to the MSFT acknowledgement?

[Akhil9902]

I will try to find if there is any MSFT acknowledgement doc/links.

[Akhil9902]

I will try to find if there is any MSFT acknowledgement doc, links.

[CarlaA]

Hi everyone!

Microsoft has released Outlook Mobile version 5.2544.0, which includes the fix for this issue. Updating to this latest version should resolve the blank login screen.