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Question

zfcAgent.exe Error ZCefAgentSystemError

Forum|Forum|4 years ago
December 22, 2021
20 replies
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Hello everyone,

For whatever reason, a few people at my company are having this error box open up multiple times when first opening Zoom. A clean uninstall and reinstall doesn't fix the issue. SFC scannow doesn't either. The agent is trying to open up the libcef.dll file in the "cef_x86" folder in the Zoom appdata folder. I have also tried renaming the folder to "zoom.old" to have it recreate the folder. Furthermore, I have tried copying the "cef_x86" folder over from another user who doesn't seem to be having the issue.

Anyone have experience with this issue that can help me out?

Here is the error in event viewer.

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Z

ZoomAdminatWorkAuthor

Newcomer

wow, link them this thread....

N

nm_mchd

Newcomer

Anything new on this? I have a user in our organization that has had this occur on her pc. We have redirected appdata as well. I have uninstalled and reinstalled, but no change. This just started for her today, and she has been using Zoom for a long time on her pc. Maybe a recent Windows update? Zoom really needs to investigate.

Y

yuting_ke

Newcomer

It is a bug on the Zoom side. We are still working on the solution to solve this problem.

As a workaround, could you try the following method?

Install the Microsoft Edge WebView2 Runtime on the issue VM. The installation of this APP needs admin previledge. You can download the WebView2 Runtime from the following link based on the OS version of the VM. https://developer.microsoft.com/en-us/microsoft-edge/webview2/
If you don't need the feature of Zoom Apps, you can disable it via an admin account on the web portal. Then have the user log off and back on.
Setting path: Account Settings -> Zoom Apps -> Zoom Apps Quick Launch button

G

gowri

Newcomer

Any update or fix for this issue released yet?

T

ther0g

Newcomer

Yeah, Yuting_ke has the fix... You have to disable Zoom apps in the admin panel and then have the user log off and back on.

Setting path: Account Settings -> Zoom Apps -> Zoom Apps Quick Launch button

S

Slssee

Newcomer

Hello,

Same issue here ... Appdata is also redirected ...

the problem started with an update from Microsoft (12/2021).

We will try the workaround (Zoom Apps Quick Launch button).

If Zoom support could find a real solution, that would be welcome.

Greetings from Switzerland

N

nm_mchd

Newcomer

Zoom needs to fix this. We have this happening for multiple users. They have workstations. They are not using VDI. I disabled Zoom Apps last week, but this is still happening. I have uninstalled and reinstalled. The error only happens after they login on the app. This needs to be fixed.

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nm_mchd

Newcomer

I was able to figure it out. As I stated, we have multiple users experiencing this. Disabling Zoom Apps does fix it. However, the disabling it in the Admin Console when logged in as the admin user does not fix it for each user. They individually have to login to the Zoom portal and disable it under their own settings.

O

Oscar22

Newcomer

Any update on this issue? my company has same issue on multiple users. solution mentioned here didn't help unfortunately.. any update is appreciated.

Y

yuting_ke

Newcomer

Hi! Everyone,

Apologize for bring you any inconvenience. We will fix this issue in ver5.9.6. Currently, it would be appreciated if you could you use the workaround mentioned above.

Thank you very much for your understanding!

Kind regards,

Yuting

K

kyle_ag

Newcomer

When should we expect this update to be rolled out?