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March 14, 2022
Question

windows update

  • March 14, 2022
  • 2 replies
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I  installed 2022-03 Update for Windows 11 for x64-based Systems (KB4023057) last week and now zoom keeps crashing. 

I cant uninstall this particular update. 

I tried downloading latest zoom, no progress

Suggetsions please?? 

    2 replies

    IP-Man
    Community Champion | Employee
    Community Champion | Employee
    March 14, 2022

    @lucymichael , you may try uninstalling Zoom client and re-download/reinstall it into your machine. 

     

    Hope this helps..

     

    If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

    Bruno-BaKano
    Community Champion | Customer
    Community Champion | Customer
    March 14, 2022

    Hello there,

    When you say you had no progress in downloading latest Zoom, what exactly do you mean? Did you manage to download it from https://zoom.us/download or does it fail? If the file ZoomInstaller.exe was correctly saved on your computer, what happens when you execute it? If you did manage to install the latest version, does it mean Zoom continues to crash?

    As for the W11 update, if you cant fix it from the Zoom side, you can try the 2 methods described in this article:
    https://www.howtogeek.com/762184/how-to-uninstall-an-update-in-windows-11/
    If that doesn't work, maybe check and ask in the Windows Community: https://answers.microsoft.com/en-us/windows/forum

    Cheers.