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Q
Newcomer
Q7zoom
Newcomer
September 14, 2022
Question

white square

  • September 14, 2022
  • 2 replies
  • 13 views

Recently during a Zoom session, when I turn off my video a small white square appears instead of the black background with my sign on name. Any solution would be appreciated

 

    2 replies

    ZoomTestKitchen
    Specialist
    ZoomTestKitchen
    Specialist
    September 15, 2022

    It sounds like a profile picture was uploaded to your profile and it is a white square. The Zoom behavior when you turn your camera off is...

     

    If "you have a profile picture uploaded"? Then

         display the profile picture

    Else

         display your name

    End If

     

    When you log into the Zoom Web Portal and go to the profile section, you can either "Change" or "Delete" your profile picture.

     

    If this information has been helpful, please click on "Accept as Solution".

     

    C
    Newcomer
    CSFN
    Newcomer
    September 22, 2022

    Why is my last video a square shape instead of the HD rectangle I usually get? Is there a setting to change it back?

    ZoomTestKitchen
    Specialist
    ZoomTestKitchen
    Specialist
    September 22, 2022

    If there is an image uploaded to your  Zoom profile, then it displays a square. You would want to log into your profile and delete the image. Then instead of displaying a square, it will display your profile name when your camera is OFF, and your video when your camera is ON.

     

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