we have one of the zoom licence user leaving the company, how do i tranfer her licence to another

Forum|Forum|4 years ago
October 27, 2021
2 replies
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C

Creola

Community Champion | Employee

Hello @rbenjamin ,

If your goal is to delete the user that is leaving the company you can transfer the license to another user. You can refer to this article https://support.zoom.us/hc/en-us/articles/115005269946

Best regards,

R

rbenjaminAuthor

Newcomer

I don't want to delete the license. But would like to transfer the license to another use. how do i go about doing it. kindly assist.

B

bc4587

Newcomer

rbenjamin,
If you are not requiring to transfer the meetings/recordings, etc from this user to another user, and are only seeking to transfer the license.
I would go into the User Management section,
Search for this user and update their license type to Basic.*
Then search/add the new user as a licensed type to replace this one.

* Check box beside users name
Select License and License Type
Choose Basic

R

rbenjaminAuthor

Newcomer

Hi,

How do we change the login credentials of the license for those users that have left the company? For e.g. the username and password.

Kind regards,

Rachel

B

bc4587

Newcomer

Rachel,
I would suggest either, deactivating their account from the Users Management page, or if you open up their profile page as an admin, you can reset their password under the SignIn Section to another password.

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