waiting room for zoom meeting

[NBATL]

My waiting room was working well until a couple of weeks ago. Now, my patients are not automatically placed into the waiting room. I have to watch for an email notification telling me they've logged in and then I start the meeting from the link in the email. It's impossible to work efficiently this way.

The waiting room option is set up in my account.

[storyhub]

Are you allowing people to join before the host? If so then they bypass the waiting room.

[NBATL]

I'm not allowing that. I need to be able to log on before my meetings and let people in at the appropriate time.