cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

waiting room can't chat back with host

CH_T
Newcomer
Newcomer

‎2023-05-01 07:37 PM

The host chats with waiting room people for security. Most can chat back but a few can't and get an error message, and we can't figure out why. They may text me as my phone number is normally listed with zoom info for our organization. But not all know to contact me or they just get frustrated and leave. How can we figure out why some can't chat back and how to help them.

0 Likes
1 REPLY 1

willjoe2442
Contributor I
Contributor I

‎2023-05-02 01:54 AM

Go to your settings. Make sure Waiting Room is enabled. Under "Waiting Room Options", click on "Edit Options" Select "Allow participants in the waiting room to reply to hosts and co-hosts"

 

Will

0 Likes