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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

virtual background

jagasaway
Newcomer
Newcomer

‎2023-03-09 10:50 AM - last edited on ‎2023-06-16 08:29 AM by Community Moderator | Employee

I cannot utilize the virtual backgrounds on my Microsoft Surface Pro 8-13" Intel® Evo Platform Core™ i7-16GB Memory - 256GB SSD.  I have enabled the virtual backgrounds feature in Settings.

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1 REPLY 1

WencesUnzueta
Community Champion | Customer
Community Champion | Customer

‎2023-03-09 12:06 PM

The "virtual background" feature needs to be activated first from the zoom web portal (www.zoom.us) and then from the desktop application downloaded to your device.

Wences
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