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Newcomer
aadesh
Newcomer
January 18, 2022
Question

virtual background issue

  • January 18, 2022
  • 2 replies
  • 10 views

i have a pc with windows 10 which meets all requirements of having a virtual background but still i dont know why , when i go to settings to select a background, it says YOUR DEVICE DOES NOT SUPPORT VIRTUAL BACKGROUNDS.

    2 replies

    Russell
    Community Champion | Employee
    Russell
    Community Champion | Employee
    January 18, 2022

    Hi @aadesh, thank you for your contribution to the Zoom community!

     

    Would you please provide your systems hardware and OS specifications and Zoom Desktop Client version? Also, if you are using a green screen or not.

     

    Thank you for providing this information.

      A
      Newcomer
      aadeshAuthor
      Newcomer
      January 20, 2022

      hi @Russell .

      i have a pc with specifications as listed below:

      i am not using any green screen. 

      and my zoom client version is given below too.

      thank you. it would be great if you can help

       

       

      Russell
      Community Champion | Employee
      Russell
      Community Champion | Employee
      March 23, 2022

      hlw @Russell  , i have same problem , my system details is Device name DESKTOP-HOB15DD
      Processor Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz 2.40 GHz
      Installed RAM 2.00 GB (1.85 GB usable)
      Device ID 96322AAC-24EC-404C-BB7A-E21544082D03
      Product ID 00331-10000-00001-AA509
      System type 64-bit operating system, x64-based processor
      Pen and touch No pen or touch input is available for this display

       

       


      Hi @ashishprusty 

       

      After reviewing the specifications of your processor it shows to be a 2nd generation core I5. For virtual backgrounds without a green screen, we require a 6th generation i5, i7, or i9. Here is a link to a support article with more details. https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

       

      Please let us know if you have any other questions.

      Dan_ZoomSE
      Employee
      Dan_ZoomSE
      Employee
      January 18, 2022

      Hello @aadesh,

       

      Please note that there are two different ways of using virtual backgrounds; with a physical green screen and without.  The computer hardware requirements are different for each.

       

      Please review this document with the specific requirements:

      https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements

       

      Depending on your system resources, you may not be able to do virtual background without a green screen, but possible with as it requires less cpu.  By "Green Screen" we mean any solid color behind you to over lay the image on.  Greens and Blues work best.  The easiest way to setup a green screen is often just hanging a sheet on the wall.  There are also green screen kits on Amazon as well as some that attached to your chair (www.thewebaround.com).

       

      If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

      Thanks!

      A
      Newcomer
      aadeshAuthor
      Newcomer
      January 20, 2022

      thank you for the suggestion and information. But i have already tried all possibilities and cross checked my specifications . My pc meets all the requirements mentioned

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