video rotated 90 degrees | Community

Newcomer

Question

video rotated 90 degrees

Forum|Forum|4 years ago
September 13, 2021
3 replies
1 view

after version 5.7.6, my video has rotated abnormally 90 degrees.

Even if I rotate the video correctly in settings, It only works at once.

It rotated abnormally again in another meeting.

How can I solve this problem?

Newcomer

Hi Jordy!

the exact same problem happened to me.
What brand of your computer?

jordyAuthor

Newcomer

I use samsung's laptop.

Newcomer

was to know if it was the brand of mine, but mine is Lenovo.
yours still the same?

Newcomer

Had this from Zoom Support:

The team has identified this to be a bug and a fix will be released by 5.8.3 date October 25, 2021.

Community Manager

Hey @jordy, if @SocSecSue answered your question, don't forget to click the 'Accept as Solution' button!

Newcomer

This error occures in the current version (5.9.3) on my MacBook M1. Maybe this error is caused by Facetime which I used before once. After that I had this problem of a 90 degree rotated video. Although my video wasn't rotated in Facetime only that of my friend.

Newcomer

A simple solution is available in the settings.

https://support.zoom.us/hc/en-us/articles/115005859366-Manually-Rotate-Camera