video panel freezes when moved to dual monitor | Community
Skip to main content
L
Newcomer
LuciusDR
Newcomer
June 27, 2023
Question

video panel freezes when moved to dual monitor

  • June 27, 2023
  • 9 replies
  • 1 view

Hello.

 

Since last week, my video freezes whenever I move my video window to second(or third) monitor. This includes all the videos of main zoom window, small pop up video when screen sharing and even the monitoring video of options panel. It doesn't move again until the meeting is closed and new meeting is started.

I asked my clients whether they can see my video properly and they answered yes. So it's only my screen that freezes. Also audio works perfectly fine. 

My 'using dual montior' option is not working at all, showing only my name without any video on, so I guess the problem might be around the same issue.

 

I tried uninstall and reinstalling zoom, checking all the advance options off and updating to newest versions. nothing worked.

 

Anyone know how to solve this issue?

    9 replies

    M
    Newcomer
    miri123
    Newcomer
    June 30, 2023

    I have the same problem so bumping this.

      D
      Newcomer
      Deryaus
      Newcomer
      June 30, 2023

      Bump. 

      Please look into this Zoom support. Need a fix. 

      Makes it very hard to facilitate a meeting when you need to run a presentation and be able to see all the participants.

        F
        Newcomer
        f33rn44nd00
        Newcomer
        June 30, 2023

        I also have this problem. Bumping

          M
          Newcomer
          Michelle14
          Newcomer
          July 5, 2023

          I'm also having this issues. Tried everything I can think of, including disabling hardware acceleration. Zoom, fix this please!! 

            A
            Newcomer
            Ace70
            Newcomer
            July 9, 2023

            Please bump this, it is a real problem

              D
              Newcomer
              Deryaus
              Newcomer
              July 13, 2023

              I Was having the same issue and was able to fix this on my comp.

              You can check my thread and see if it works for you.

              https://community.zoom.com/t5/Meetings/Dual-window-freezing/m-p/125963

              F
              Newcomer
              f33rn44nd00
              Newcomer
              July 17, 2023

              This solution did not work. This problem is related to an update that happened right before I posted in this thread. Thanks anyway!

                A
                Newcomer
                Alaa-Al
                Newcomer
                August 14, 2023

                Same issue here

                E
                Newcomer
                Ellis33
                Newcomer
                August 17, 2023

                I am having this issue as well

                A
                Newcomer
                ayaspan
                Newcomer
                August 23, 2023

                I have the same issue. This has been happening for a month. This has been such an issue. I recommend switching out of Zoom to Google for the company. This is a widespread issue and has no fix to date. Other video conferencing has no problems with Google and Teams. However, Zoom works in the browser, not in the app. So, this is an issue with the app.

                V
                Newcomer
                vching
                Newcomer
                August 30, 2023

                Same issue. Bump

                 

                Terms & ConditionsAccessibility statement
                Copyright © Zoom Communications, Inc. All rights reserved.