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Newcomer
February 1, 2023
Question

video issues

  • February 1, 2023
  • 2 replies
  • 0 views

My video is randomly freezing and turning me into a frozen polaroid kodachrome image.   Yellow and blue and green colors...this happened after the most recent update.  It only happens on Zoom and the only way to resolve it is to stop the video and start it again.

 

    2 replies

    CarlaA
    Community Manager
    Community Manager
    February 2, 2023

    Hi @healthcoachcarm, I'm very sorry for the issue you are experiencing. 

     

    Can you please reply wit the Zoom version you are currently running?

     

    Thank you!
    Carla,
    Zoom Community Team

    Newcomer
    March 19, 2023

    try disabling optimisation and hardware acceleration in SETTING->VIDEO->ADVANCED section