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Newcomer
SusanEL
Newcomer
January 30, 2022
Question

video freezing

  • January 30, 2022
  • 1 reply
  • 7 views

I installed Zoom on a new HP EliteBook computer, running Windows 10.  When I join a meeting, my video displays a still of the view when I joined the meeting and immediately freezes.  I can see other participants' video feeds just fine.  I only see my frozen video, and the other participants only see my frozen video as well.  I've tried following directions from other posts, and nothing has worked.

    1 reply

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    April 19, 2022

    Hi @SusanEL , thanks for your contribution to the Zoom Community. I know it has been a bit since you posted, are you still experiencing this issue? If so,  give the laptop a restart and then ensure that you do not have a lot of other apps open that could run up the CPU utilization. Try again once restarted and let me know if that works. 

     

    Keep me updated!

    Moderator

    Zoom Community Team 

    R
    Newcomer
    RGR13
    Newcomer
    June 8, 2022

    I am having the exact same issue for months. I can no longer do zoom with video from my laptop. My video grabs 1 sec still of me and then is frozen. I have reinstalled, cleared things, updated, etc. it just doesnt work since the update a few months ago. Any other ideas????

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