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v6.3.0 Crashes

McUser-USA
Newcomer
Newcomer

As of last night's upgrade to v6.3.0 (Windows application), Zoom no longer works at all. Can't attend meetings. Can't change Audio settings (this crashes it immediately), etc. 

 

- Un-installed and re-installed from new download. No change.

- Rebooted. No change. 

 

It's totally worthless now. I see a ton of reports with Zoom not working on the web since this update, too.

4 REPLIES 4

McUser-USA
Newcomer
Newcomer

I have found the issue.

 

When using v6.3.0, Zoom crashes if the audio is set to "VB Virtual Cables" which is software used to get audio from OBS Studio to Zoom. Once this is set, Zoom will crash every time. Even attempting to access "Audio" in Settings is an immediate crash. If I uninstall Zoom and reinstall it, it works with other audio selections until I change it to Virtual Cables (which I've used for years and is used by thousands with OBS Studio and Zoom). 

I verified this on three different Windows machines.

cawsking555
Newcomer
Newcomer

https://zoom-us-zoom.en.uptodown.com/windows/versions link to arcrived downloads downgrade to 6.2.11 this may be a compatablity issue  to win 10 for 6.3.0

DnyGur
Newcomer
Newcomer

Since I made an upgrade to latest version . The audio is not working and keep restart the zoom application. I"m using mixer of boss Gigcaster 8 which connected to the computer via USB. Im using this configuration for the last year and it works perfect. After trying to solve the problem I downgraded the zoom to older version 6.2.6 and it works good again.

DnyGur
Newcomer
Newcomer

 The audio is not working and keep restart the zoom application. I"m using mixer of boss Gigcaster 8 which connected to the computer via USB. Im using this configuration for the last year and it works perfect. After trying to solve the problem I downgraded the zoom to older version 6.2.6 and it works good again.