uploading files into whiteboard

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Can anybody advise about this. I upload a file into whiteboard. A grey area appears on the screen saying 'Loading' for a minute or so. Then this disappears and the file has not been uploaded. I have tried this with a .jpeg file, a screenshot and a .jpefpdf file. Nothing works. thanks if you can advise.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!