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Drichman
Newcomer
Newcomer

‎2024-04-01 03:49 PM

Paid the pro version since almost 2 month , but still remain on the basique mode. can anyone help me to fix it?

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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-03 07:12 AM

Hi @Drichman, thank you for posting for the first time, and welcome to the Zoom Community!

 

To troubleshoot your pro account still showing basic, please follow the steps outlined here: Troubleshooting paid account still showing as basic.

 

Hope this helps!

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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Drichman
Newcomer
Newcomer
In response to CarlaA

‎2024-04-03 07:21 AM

I tried this (disconnect -connect) so many time but nothing changes. 

i didn’t recieve any licence after the purchase.  

how can i fix it?

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