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Newcomer
gallowayab
Newcomer
February 26, 2022
Question

unable to open the app

  • February 26, 2022
  • 1 reply
  • 0 views

I have a brand new Mac OS 12.2.1 - I've downloaded and installed zoom.  When I try to open the app I get an error message that says "an error occurred while installing the selected updates".  There are not any selected updates and the only option is to click "install" - nothing happens.  I've uninstalled and reinstalled 4 times.  I continue to get the same loop.

 

    1 reply

    Bri
    Community Manager
    Bri
    Community Manager
    March 9, 2022

    My apologies for the delayed response, @gallowayab! Are you still receiving this error message? 

    M
    Newcomer
    mateusrecharge
    Newcomer
    September 19, 2022

    @Bri  Similar issue. I'm unable to open zoom on macOS 13.0. The app opens briefly and automatically closes.

    However, I can join in a meeting via link and it works normally.

    Its been more than a week like this.

    Bri
    Community Manager
    Bri
    Community Manager
    September 21, 2022

    Hi @mateusrecharge , is your Zoom app up-to-date?

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