unable to launch meeting.

Forum|Forum|2 years ago
May 17, 2023
5 replies
1 view

I am unable to launch a meeting. The Error Message is 'your app version needs to be 5.11.4 or higher. Please contact your IT team to update'. I am an individual user with no IT team - just me. I have no clue what this means. I am using a HP laptop with windows 11 with Chrome browser.

Any suggestions? Thank you.

J

Jameswalter

Newcomer

If you're unable to launch a meeting in Zoom, here are a few troubleshooting steps you can try:

Check your internet connection: Ensure that you have a stable and reliable internet connection. If your internet connection is weak or unstable, it may prevent you from launching a meeting. Try restarting your router or connecting to a different network if possible.

Verify your Zoom account status: Make sure your Zoom account is active and in good standing. If there are any issues with your account, such as a subscription or billing problem, it may affect your ability to start a meeting. Check your account status on the Zoom website or contact Zoom support for assistance.

Restart the Zoom application: Close the Zoom application completely and relaunch it. Sometimes, software glitches or conflicts can prevent meetings from launching. Restarting the application can help resolve these issues.

Check for updates: Ensure that you are using the latest version of the Zoom application. Updates often include bug fixes and improvements that can address issues with launching meetings. Check for updates within the Zoom application or download the latest version from the Zoom website.

S

StuMountjoy

Newcomer

Zoom doesn't come up, even though it IS installed, does the progress bar when installing but doesn't do the next step of asking about camera and audio, not even the usual Zoom Workspace bells and whistles. Would it be a registry error perhaps? Does Zoom have any "doctor" software to find out what is wrong?

CarlaA

Community Manager

Hi @putnam108 , thank you for your contribution to the Zoom community! We are so happy to have you here.

Please follow the steps outlined in this article when prompted with the error: Your app version needs to be [version number] or higher to sign in. Please contact your IT team to update your app:

https://support.zoom.us/hc/en-us/articles/9563331551757

I hope this helps!

Carla,
Zoom Community Team

E

elainelotuschan

Newcomer

Carla (and others)

This is an ongoing issue for many users, including myself. Puzzling thing for me is that new meetings launch fine on my older laptop but not my newer one. Both computers have updated OS and I've relaunched, reinstalled several times.

Support really needs to weigh in on this. Otherwise, you risk losing customers to alternatives like Google Meet!

L

LSTK

Newcomer

I am really rethinking my subscription to this platform that fails every time I make the mistake of updating.

J

Janni

Newcomer

Yeah, I have tried ALL of these things and it still won't work. It had been working fine about a month or so ago. I have a Zoom doctor's appt next week and I really need it to be working by then. 😞

F

Frank_TB

Community Champion | Customer

Hello,

You can uninstall the Zoom app and then reinstall the most recent version.

Zoom has a "Clean zoom" uninstaller for windows and a Zoom package for Mac users to get rid of Zoom cookies and cache that may cause issues.

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.

Regards

If my reply helped, don't forget to click the accept as solution button!

S

subwfr

Newcomer

this is wildly infuriating.
they have not fixed this,
it has disrupted months of my education.