try to add new email to my account but cant get your email

[milu]

Hello 

i have a licensed for 5 users 

i try to connect to new 2 emails but i cant get the activation code.

whay?

the email are:

***********

***********

thanks!

[Ray_Harwood]

Hi, @milu,

First -- this is a public forum, so any details of accounts (like email addresses) are redacted (removed) so your personal information is not compromised.

Next... and I know it sounds like a dumb question, but I have to ask:  Do you have access to the email addresses of the new accounts?  Are these separate account you're using, or accounts used by others?  (I've got 5 accounts that I use for various purposes when producing Zoom events, so I understand why you might need additional accounts.)

I can't tell if you're creating new "user accounts" to add to your "organizational account", or if they're already created and you're trying to assign Licenses to them.

[RN]

Hey @milu please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.