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Q
Newcomer
qiukelvin
Newcomer
October 24, 2021
Question

trim cloud recording

  • October 24, 2021
  • 8 replies
  • 0 views

I trimmed a cloud recording today. But I made mistake and then I cannot revert back to the original recording. The remark said I can recover within 30 days, but I cannot find any clue to recover it.

      8 replies

      EbonyDances
      Explorer
      EbonyDances
      Explorer
      October 24, 2021

      i'm finding the new trim functionality to be unusable. i used to be able to choose what time signature to trim from. i can't seem to do that. this is clunky. i can't get it to work

        R
        Newcomer
        risefitnessct
        Newcomer
        October 24, 2021

        The recent update to the trim feature is awful and unuseful. Hope they fix it soon and go back to how it was, which was useful, because it's backing up my productivity of getting recordings out to people. 

          S
          Newcomer
          Sam5
          Newcomer
          October 27, 2021

          I agree! I've had the exact same problem. Somehow, I’ve reduced a 1hr 50-minute recording to 3 minutes. And even these 3 minutes aren’t playing properly – it plays for half a second and then freezes.

          I’m wondering if there is a way to access the original recording somehow. Unfortunately, I didn’t download it so all I can work with is what’s saved to the cloud. Like others have experienced, the recovery option doesn't seem to appear for me. Perhaps a bug?

          I've sent a service request to ask for help so my fingers are crossed that I'll be able to get assistance with recovering the original file!

            Q
            Newcomer
            qiukelvinAuthor
            Newcomer
            October 25, 2021

            the problem seems to be related to a recent update. If the trimmed video becomes too short, the message that display the recover option cannot be shown. It is a bug.

            EbonyDances
            Explorer
            EbonyDances
            Explorer
            October 25, 2021

            I think I figured it out!

             

            1.  Click the scissor to "trim"

            2.  Click in the gray box to "add a new section"

            3.  Then, use your mouse to expand that section. Like, stretch it out left or right.

            4.  The blue part will be the viewable part of your video.

             

            But then, you do have to WAIT for the trimming to be done to send the video out to your peeps. 

             

            Sheesh!

              B
              Newcomer
              Buildcode
              Newcomer
              March 14, 2024

              You are a lifesaver!  Thank you 🙂

              Y
              Newcomer
              YourTimeYoga
              Newcomer
              October 25, 2021

              I ended up trimming the wrong part of the video too.  And also don't know how to recover

               

                Y
                Newcomer
                YourTimeYoga
                Newcomer
                October 25, 2021

                Thank you!  That worked for me!

                Y
                Newcomer
                YourTimeYoga
                Newcomer
                October 25, 2021

                Actually I was able to restore my trimmed video.  After the trimming is complete (for my 47 minute video it took over an hour) when I clicked on the recording there was a message underneath that said "This video has been trimmed.  You can restore the previous version for until xx/xx/xx"  And if you click on the work RESTORE it restores the original.

                  Rupert
                  Community Champion | Customer
                  Rupert
                  Community Champion | Customer
                  October 25, 2021

                  Some notes on the new changes to trim recording changes can be found here:

                  https://support.zoom.us/hc/en-us/articles/204758419-Release-notes-for-Web

                   

                  Some updated instructions can be found here:

                  https://support.zoom.us/hc/en-us/articles/115003001383-Playing-and-trimming-cloud-recordings

                   

                  If you want to give specific feedback, you can do that here:

                  https://zoom.us/feed

                   

                  Or if you have a particular roadblock, and if you have a Paid account, you can always contact Support here:
                  https://support.zoom.us/hc/en-us/requests/new

                   

                  You can also check out some other Community discussions about Trimming here:

                  https://community.zoom.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...

                   

                  Hope this helps.

                   

                  Rupert

                  S
                  Newcomer
                  samfox
                  Newcomer
                  September 22, 2022

                  Hi Rupert,

                  Your link to the guide on how to trim is not fro the updated version, its for the previous easy to use good version. Please get someone to put this version back up as what has been done to the trim function, which I use on all recordings, is a travesty!

                  Thanks

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