there are green stripes on the video, the image is not stable | Community
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YanaNeurotime
Newcomer
January 19, 2023
Question

there are green stripes on the video, the image is not stable

  • January 19, 2023
  • 2 replies
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There are green stripes on the video, the image is not stable. The problem is present after reboot and on different devices. Can anyone help me?

    2 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    January 19, 2023

    Hi @YanaNeurotime! Thank you for contributing to the Zoom Community.

     

    Can you please reply with the Zoom Client version you are currently on?

    Thank you!

     

    Carla,
    Zoom Community Team

    R
    Newcomer
    Renata4
    Newcomer
    January 20, 2023

    Hi Carla,

    I have the exact same issue and today I've heard three of my colleagues have it, too. As I look around in this forum, it seems other people are asking this exact same question. Are tech people at Zoom looking into this?

    BTW, I don't use the desktop version as I use Zoom at three different locations so I use the web version. 
    Thank you so much for looking into this!

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    January 20, 2023

    Hi @Renata4 , thank you for bringing this to my attention! I do know our engineers are aware of the issue affecting our desktop client and a fix has been released in the newest version of the Zoom app. However, I am not sure how this affects the web browser functionality. I'll do some digging! My guess is that the engineers are also aware of this and are working in the backend. For now I would suggest signing out of your Zoom account, clearing all cache and cookies and then signing back in. Let me know if that helps!

     

    Carla,
    Zoom Community Team 

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