support | Community
Skip to main content
Z
Newcomer
zoomer2023
Newcomer
January 17, 2023
Question

support

  • January 17, 2023
  • 2 replies
  • 3 views

I recieved an email saying I logged in from a new device.  This wasn't me.  When i click the link to indicate it isn't me, it says the link is expired. 

 

Because of the lack of support, I can't find out anything.  Please help.  I'm not a techie person

    2 replies

    F
    Community Champion | Employee
    Freddi_G
    Community Champion | Employee
    January 17, 2023

    If you feel like your password has been compromised, follow the directions here to change your old password immediately.

    Follow here to force sign out of any signed in devices: 

     

    https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile#:~:text=Sign%20Me%20Out%20from%20All%20Devices

     

    Follow here to change your password:

    https://support.zoom.us/hc/en-us/articles/115005166483-Managing-your-password

      Z
      Newcomer
      zoomer2023Author
      Newcomer
      January 17, 2023

      How do I find out if it happened? Why won't zoom provide support to users?  Older users have an incredibly hard time with this stuff......  None of these answers tell me any answers

      F
      Community Champion | Employee
      Freddi_G
      Community Champion | Employee
      January 17, 2023

      If you are an admin of the account you could find out by IP address that attempted the log in and when it occured. It is very difficult to find out exactly who this person is if in fact it was compromised. You could try raising a case with support if you feel this is some kind of trust and safety issue to you but first and foremost I would go through the password reset.

       

      To pull reports on sign in activity, pls see here: 

       

      https://support.zoom.us/hc/en-us/articles/201363213-Getting-started-with-Zoom-reporting#h_01FM5FHPRMBC5RFJDAZ4FBTPKC:~:text=cannot%20be%20undone.-,User%20Activity%20Reports%20tab,-Admin%20Activity%20Logs

       

      Badges are awards to our engaging members of our online community. They are visible under your user profile.

      Z
      Newcomer
      zoomer2023Author
      Newcomer
      January 17, 2023

      And what is a badge?

       

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.