speaker output not working on test on windows 11, new laptop

I have a new laptop, with windows 11. My first attempt at Zoom on this laptop and I can't get sound out of the speaker output test.  Input is ok, I can hear things my end ok. I have followed all the suggested moves on both chat line and on line you tube, but no luck. I have also had a chat line with Microsoft who found no problem with the laptop. I also have contacted the tech support of the laptop who found no problem with the laptop. The problem is with Zoom but I can't get to speak to someone to explain the problem. Does anyone have any idea of what else I can try? I have looked at results in the community here but no-one seems to have had any success, or suggestions that would help me with my problem. 

The strange thing is I can get the test sound by disabling access but then I can't get the input sound.