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speaker does not appear on the recordings although settings

Shulamit
Newcomer
Newcomer

Hi

Although I've set my recordings to include Screen share and speaker, I only get the recording of the screen without speaker.
This happens both when I use Cloud Recordings or keep it on my computer.
I've also tried using the presentation as a virtual background. 
How can I have the speaker too in the recordings?
Thanks for your help
Shulamit

 

 

1 REPLY 1

LaurelMac
Newcomer
Newcomer

I'm having the same problem. I've verified that I have my webinar settings to "Record active speaker with shared screen", I also spotlight the speaker, and have the attendee view set for screen w/active speaker but my recording only gives me the screen share.