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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

sound sharing is not working

roeevardi2
Newcomer
Newcomer

‎2021-11-28 09:22 PM

Hi, 

 

While sharing the screen,  I am trying to play and share audio files(mp3 recordings) and it does not work.

 

Of course, I am choosing "share sound" before sharing my screen to everybody. My zoom is up to date.

 

It occurs with different types of audio files, and all of those files are playing just fine outside of the sharing through zoom.

 

I am also making sure I am not muted...

 

Couldn't find any help through the web.

 

Any suggestions? 

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4 REPLIES 4

P-S
Contributor II
Contributor II

‎2021-11-29 01:20 AM - edited ‎2021-11-29 01:46 AM

I think that it is happening because of network connectivity issue.

 

Hope this helps! Don't forget to click Accept as Solution if this answers your question!


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P-S
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DrkBall972
Newcomer
Newcomer

‎2021-12-06 05:46 AM

So I am having the same issue. I can play an audio file and or a video with audio through screen share and the out of nowhere it will stop working. However, if I quickly open up my sound tab and select Realtek Digital Output it will resume sending the audio through. I would normally then leave it in that sound setting but then again randomly it will not send the audio through. If have to then switch it back to the regular speakers setting. I have tried to disable either or speaker setting to see if that stops the problem, but it doesn't. There must be some problem within the input coding with Zoom I think. 

Zoom19
Newcomer
Newcomer

‎2022-11-09 01:48 PM

Me too - I have been using Zoom for 2 years now and sharing computer sound via the advanced setting, my bandwidth is great + everything as normal yet tonight it was working as if I had forgotten to share sound - coming and going for the participants.
Any thoughts?

MelodyAcer
Newcomer
Newcomer

‎2025-03-26 09:13 AM

me too- I have been using Zoom for a years and never had a sound sharing problem. Now I have a Acer laptop and the sounds works when I am not using Zoom, I can hear others on the call, I cannot hear the sounds for sharing from Chrome any more. I have follow all of the suggestion and sharing has no sounds. 

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