since recent update my video camera isn't recognised by Zoom | Community
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Newcomer
schuklenk
Newcomer
January 11, 2022
Question

since recent update my video camera isn't recognised by Zoom

  • January 11, 2022
  • 1 reply
  • 0 views

Zoom forced an update on me today. Since then it fails to recognise my video camera and asks me to pick a different one from settings. Neither camera nor settings have changed since the update. It works perfectly fine in Zoom and Skype. The camera is a Logitech HD Pro Webcam C920. Any suggestions on how to get Zoom to do its job again?

    1 reply

    F
    Community Champion | Employee
    Freddi_G
    Community Champion | Employee
    January 12, 2022

    Hello, sorry to hear you are having problems. Are you on a Windows PC or Mac? If you have run through basic troubleshooting of your webcam below such as:

    1. Restarting your PC
    2. Reconnecting the USB camera
    3. Ensuring another application is not taking control of the camera

    I would try updating your driver directly from Logi here: https://support.logi.com/hc/en-au/articles/360024849133--Downloads-HD-Pro-Webcam-C920

     

    That said, I am on the latest version of Zoom on my MacBook Pro and it works fine on my C920 and my Brio

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