signup registration mail; not being sent

[smeetsh]

I am trying to create a  paid account for my company  with the email adress with a company email adress, however de email with the registration link does not arrive.

I have checked the spam folders and sent emails to the adress manualy to confirm it works. I have even gone into our mail server, and looked at the mail history and i can see no registration email has actualy been received from zoom.

I tried opening a case using the company adress, but that got rejected with the suggestion , that i register 1st (Duh??!)

Next I used my personal account to create the support ticket, which got automaticallt clsoed in seconds with a message "Unfortunately, we are unable to respond to your open ticket at this time."

Searching on the internet does not reveal any outages , but does show other people having similar problems, suggesting to contact support (really?).  
Anybody has any idea?

Cheers

Hans

[YaBoiB]

Hello @smeetsh, 

 It is possible that your company already has an account. If you would like I can have a support ticket created from this thread so that we can get you the assistance that you are needing. 

Regards, 

Brandon 

[YaBoiB · Accepted solution]

Hello @smeetsh, 

 I sent you a response on ticket 16267410 but it auto closed as well. It is because you are on a free plan that these tickets continue to auto close. I can try to DM you on the Zoom Community and we can work on your issues that way. 

Regards,

Brandon

[smeetsh]

It's sorted , thanks

[nonichka_dmello]

hi team i am facing same issue.

unable to signup for free account and nothing is blocked in my email server. also other mails are able to received and send from mention id.

can you help over this.

[nonichka_dmello]

email id : *********** where zoom signup email not recieving.