sent invitations go to all recipients spam folders | Community
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Newcomer
September 8, 2021
Question

sent invitations go to all recipients spam folders

  • September 8, 2021
  • 3 replies
  • 3 views

I have used zoom for many meetings over the last 15 months.  All of a sudden, zoom invitations I send to an upcoming meeting go into all of  the recipients spam folder.  If I send an email without a zoom invitation to the same address, it does not go into spam folder.  Any help would be appreciated

    3 replies

    Bitcoin_Shaman
    Community Champion | Employee
    Community Champion | Employee
    September 8, 2021

    Hello!!!

     

    It sounds like the flavor of Anti-Malware / Anti-Span technology stack that is being used has incorrectly 'labeled' emails with Zoom attachments. Can you ask your recipients to create a whitelist rule for your email address? These types of incidents happen when these technology stacks start identifying false positives. 

     

    Let me in the loop on this, we're here to help 🙂 

     

    Thanks!!!

    Newcomer
    March 30, 2022

    Hello!

    I am experiencing the same issues with invites going to spam. There is no way my recipients of these will be able to follow what you suggested!  Any other thoughts?

    Bitcoin_Shaman
    Community Champion | Employee
    Community Champion | Employee
    March 30, 2022

    @AY8825 

    Thanks for reaching out, can you ask your recipients to whitelist the email address that the invites are coming in from within their mailbox?

     

    The steps are pretty straight forward...

     

    Google 'whitelist email *INSERT EMAIL PROVIDER*' & go from there. 

     

    Hopefully this helps!

    Newcomer
    May 8, 2024

    I appreciate you providing a helpful offer that most would consider a work around to the Zoom deficiencies. In the vast landscape of ai based spam\phishing algorithms however it still may be false flagged since the domain of the included urls do not match the domain in the header info. Your approach is also what many would consider an engineer or administrator level approach, leaving average users of a product to suffer the negative impact to inbox landing rates. Zoom has historically done a great job protecting the management of their domain but the solution offered above was not great.

    Newcomer
    September 27, 2024

    We're having the same issue, it seemed like there was a definite switch where invitation emails were fine then they all started to go to spam.  We've also been encountering an issue where Zoom won't even send the invitation email when we setup a test. So something changed.