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screen sharing

sonica
Newcomer
Newcomer

‎2023-11-13 07:45 PM

I tried to share my desktop during a small meeting today and a white window popped up. Nothing else. I have a iMac laptop and the OS is up to date. I deleted the Zoom desktop app and reinstalled. My meeting host shared the meeting link again, and I still got the while blank window. Others in the meeting are able to share their desktops. Mac support assisted in checking privacy setting and they ado not block sharing screen. Does anyone know why this is happening and how to fix this problem? I am on a basic free plan.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-11-16 09:11 AM

Hey @sonica welcome to the community! Sorry that you're experiencing this when sharing screen on macOS. Within your Zoom Desktop Client settings, under 'share screen' --> Advanced --> try to check Use TCP connection for screen sharing before joining the meeting and let me know if that helps? You can see within the (?) the use-case of enabling this setting! 

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