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Newcomer
SusanOrlando
Newcomer
November 30, 2022
Question

reset password not working

  • November 30, 2022
  • 3 replies
  • 2 views

I need to reset my password.  When I click the reset password link, it does not take me to the correct page.  Instead, it takes me to "my meetings".  I have tried this multiple ways, clicked the link from different pages and sites, tried typing in the address.  Nothing works.  I cannot get to any page that will allow me to reset my password. Help please!

      3 replies

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      November 30, 2022

      Hi, @SusanOrlando.,

       

      Are you logging in with a Username/Password?  If so, are you changing it from this part of your Profile page on Zoom.us?

       

      If you are NOT logging in with Username/Password, but are logging in with Google, Facebook, SSO, or some other means... you can't change your other system password here - you have to do that on the system it belongs to.

      J
      Newcomer
      Jeffk
      Newcomer
      June 21, 2023

      zoom really sucks.  cannot change password. just sends tobtge same stupid link that does noithing!!!!!

       

      W
      Newcomer
      willjoe2442
      Newcomer
      June 21, 2023

      How to reset your forgotten Zoom password
      Open a web browser and go to zoom.us/forgot_password.
      Enter your email address and verify the reCAPTCHA.
      Click Send.
      You will receive an email with a link to reset your password. 
      Enter your new password.
      Enter the new password a second time for confirmation.
      Click Save.

       

      Regards,

      Diana

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