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remove from former work account

8888
Newcomer
Newcomer

‎2023-12-14 06:37 PM

I am trying to create a personal Zoom account and when I attempt to do so, I receive an email to my personal email account saying that I already have a Zoom account, which is untrue. The email includes a link to a former employer's account. 

 

My personal email address was never associated with the former employer's Zoom account. Nevertheless, I need to disassociate my email from the former employer's account asap. Thanks 

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Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-12-20 09:11 AM

Hi there, @8888 ! Could you please contact our account and billing team about this at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 ? 


Bri
Zoom Community Team
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