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Newcomer
January 30, 2023
Question

remote control access

  • January 30, 2023
  • 1 reply
  • 1 view

when I give remote control access the client can move the mouse but clicking is unresponsive, can anyone advise?

    1 reply

    newl
    Education Ambassador
    Education Ambassador
    January 30, 2023

    HI @Eims23 ,

     

    If you are using MacOS you will need to make sure and give Zoom access in the Accessibility tab in the Privacy and Security preferences of your Mac. 

     

    Here is a support article that will provide more info.

     

     

    Granting macOS permissions for the Zoom client

    https://support.zoom.us/hc/en-us/articles/360016688031

     

    Hope this helps!