recovering a permanent deleted recording from empty trash | Community
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Newcomer
March 30, 2022
Question

recovering a permanent deleted recording from empty trash

  • March 30, 2022
  • 3 replies
  • 0 views

Hi all

one of my users seems to have deleted cloud recordings and emptied the trash - any way to recover those

3 replies

IP-Man
Community Champion | Employee
Community Champion | Employee
March 30, 2022

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support team can check backend if recording is still available in the cloud.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Employee
March 30, 2022

@rangel Meeting recordings are deleted permanently 24 hours after being emptied from the trash. If it has been less than 24 hours, please contact Zoom support with the meeting ID, date, and time to see if it can be recovered. 

Reference: https://support.zoom.us/hc/en-us/articles/4414397195277 

Newcomer
July 27, 2023

Can admins recover a recording after it's been deleted from trash? @J-Zoom-ATL 

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
July 28, 2023