recording

[DM34]

Hello,

I completed a zoom meeting where I interviewed someone for a school project. The interview had to be videoed. I recorded the meeting but when it saved to my computer, only audio is present on each of the saved files. Any advice? Is it possible to get the video or am I going to have to redo my assignment?

[jdott16]

Hello,

I would recommend verifying your local cloud recording settings both on the web and on the Zoom Workplace App. You can find out more information on this feature here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063640 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake