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recording

Forum|Forum|4 years ago
November 17, 2021
4 replies
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We just got off a meeting which we recorded but now cannot locate a recording....

It is not on local drive or on cloud. I was the meeting creator however I made another colleague the host who hit record. We got all the verbal and visual confirmations that the meeting recorded. Yet once the meeting ended I didn't get the usual email or notification about recording.

Best answer by DanHuber

if you did a cloud record and you are the original host of the meeting you should have gotten the email. if you were made an alternate host in the setup of the meeting then that original creator would get the email. If the person you made host inside the meeting clicked record local then the default is "my documents\zoom" on windows or "documents\zoom" on Mac. if they dont know for sure they go inside the Zoom app settings and click recordings on the left side and look at default record location on the right.

DanHuberAnswer

Newcomer

if you did a cloud record and you are the original host of the meeting you should have gotten the email. if you were made an alternate host in the setup of the meeting then that original creator would get the email. If the person you made host inside the meeting clicked record local then the default is "my documents\zoom" on windows or "documents\zoom" on Mac. if they dont know for sure they go inside the Zoom app settings and click recordings on the left side and look at default record location on the right.

G

gdonnAuthor

Newcomer

Thanks I will look into all you have said and hope that it is somewhere. I was the original host and definitely didn't get the usual email and when I sign onto my cloud its not there either. Will update

G

gdonnAuthor

Newcomer

Thank you. On the user made hosts local drive. Thank you.

D

dhickey

Newcomer

Hi all, I recorded a meeting last night and saved it to my PC, so I thought. I can't find it.. I did not receive an e-mail from ZOOM either. Any Idea how I can retrieve it or steps on where I can find it? Thanks, in advance - Donna

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geraldineM

Newcomer

same issue here. really need a solution !

DanHuber

Newcomer

if you saved it locally then it should be in your documents folder in a folder called Zoom with the date. there is a correct process though. you should click Stop recording before you end the meeting and when you do end the meeting you are presented with a pop up window showing you that the recording is being converted which you need to let it finish before closing that pop up. if correctly made you will have a .mp4 file name. if it says "double click to convert" then the recording and or meeting wasn't closed properly. you will have to double click and hope that file properly finishes converting.

DanHuber

Newcomer

Hi, I have had the same issue, I didnt realise we needed to stop the recording so never did this. I have checked my documents file but nothing is in 'zoom', would it have not saved?

is it possible you choose to 'record to the cloud'? if so then you can access logging into your zoom account on the web. Along the left side under personal settings you will see 'Recordings'. However if you had done a cloud record you would have gotten an email when the recording was ready.

perhaps you did choose local record but it saved it in another location. you can check your default record directory by opening the Zoom desktop client, sign in with the account that hosted the meeting. Click the Gear icon for settings, along the left click recording, and you will see the path where local recordings are saved.

Another thing that could have happened perhaps you were not the Host of the meeting, if you were a cohost and then did a cloud record that recording would goto the original hosts Zoom web profile.

if you still cannot find and you are not the Admin/Owner of your Zoom account then reach out to Zoom support with the meeting ID and they can tell you if the meeting was recorded.

J

juliew71

Newcomer

I have the same / similar problem. I recorded a call yesterday, I wasn't the host. I was asked to record to the cloud but nothing has appeared in my recordings? Please help this was a very important call! I urgently need the recording. I have never had a recording take this long to process so I can't think that this is the issue. The call was 90 mins long and ended at 5pm UK yesterday

DanHuber

Newcomer

This is copied from Zoom support page.

Recordings started by co-hosts will only appear in the host's list of recordings in the Zoom web portal. As the account owner or admin, you can access your cloud recording in Recording Management in the Zoom web portal. At the user level, you can access your cloud recording in the Recordings tab in the Zoom web portal.

So contact the host and have him/her check their account page under recordings.

Link for reference https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058006#:~:text=Recordings%20started%20by%20co%2Dhosts,in%20the%20Zoom%20web%20portal.

J

juliew71

Newcomer

Thanks @DanHuber that's not quite whats happened here. The other person was the host and gave me permission to record the meeting. I asked it to record to the cloud and I stopped the recording before we ended the meeting. I have asked her if she has the recording in her cloud portal because I definitely don't have it in mine.

I have never had this happen before.....

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