recording problems

[JacquiP]

We have recently started to have problems allowing some guests to record a meeting.  These are individuals who have been able to record at previous meetings.

As the host, I give them permission to record, but on their end they get a notice to ask the administrator to give them permission.   I am still able to record the meeting.

any suggestions???

[wfh_withcoffee]

Hi @JacquiP ,

I would ensure that you are on the latest version of Zoom as there have been a few updates made in the past few weeks. For various individuals all of a sudden having trouble with recording, I would start by ensuring they updgrade to latest version of Zoom as well.

When updates are made and there are version mis-matches on a meeting, some features may not work as intended – an upgrade to the latest version of the software usually fixes this. 

Upgrading Zoom to the latest version: https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version 

• You can view release notes for Windows here: https://support.zoom.us/hc/en-us/articles/201361953-Release-notes-for-Windows 
• You can view release notes for Mac OS here: https://support.zoom.us/hc/en-us/articles/201361963-Release-notes-for-macOS 

I hope this helps!