"app not enabled for user"

[kanorwood]

Our school district is using Zoom this semester.  We have our teachers record their lessons for students who miss class.  Most students are able to view the recordings on their Chromebooks, but we have several students who are getting an "app not enabled for user" error message.  They're being asked to sign in twice but, even when they do, it's not letting them view the recording.  Any ideas?