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"Some features are disabled due to limited network"

ejv
Newcomer
Newcomer

I logged into Zoom yesterday and this message is at the top of my home page window: "

Some features are disabled due to limited network" and I was also unable to join a meeting as it seemed to stall out on the "connecting" window.

 

I am also unable to start a meeting. When I click "new meeting" it opens the video preview window and says "connecting" at the top for a long time before it says I am unable to connect. 

 

I am using Zoom version 6.2.6 and mac OS 11.7.10. I have tried restarting, uninstalling and reinstalling zoom, and signing in and out but nothing works. 

 

I was able to join a meeting from the web browser version of zoom but it doesn't work very well for me and sometimes the window flickers. 

 

Any ideas welcome!

1 REPLY 1

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello @ejv

 

 This is the Zoom Desktop client letting you know that your wifi signal may be weak in the area that you are trying to connect to the meeting. My suggestion would be if you can, go direct wired to your router with an ethernet cable, or find an area of your home or office that has a better wifi signal. Try that and report back to me please. 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?