"Save Chat" isn't one of the options given by the three elipses at the bottom of the chat window | Community
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Newcomer
guessihavetoask
Newcomer
January 6, 2022
Question

"Save Chat" isn't one of the options given by the three elipses at the bottom of the chat window

  • January 6, 2022
  • 4 replies
  • 0 views

What I get is three options about which participants can chat with whom.

 

And yes, save chat is enabled in my account, and has been from the beginning.

 

Windows 10.

 

Any idea why this is this way?

 

Thanks.

    4 replies

    R
    Community Manager
    rn-zm
    Community Manager
    January 12, 2022

    Hey @guessihavetoask, even though Chat is enabled is 'Allow users to save chats from the meeting' checked?

     

     

    You may want to update to the latest version as well! Let me know if this helps! 

    G
    Newcomer
    guessihavetoaskAuthor
    Newcomer
    January 12, 2022

    It doesn't help. In my inquiry above, as you'll see, I said that I have that option already selected. And I've been using the latest version of the app for years now.

    R
    Community Manager
    rn-zm
    Community Manager
    January 12, 2022

    Hey @guessihavetoask do you mind sharing the version of Zoom you're currently running as well as screenshotting the available settings when clicking on the '. . . ' in chat? 

     

      G
      Newcomer
      guessihavetoaskAuthor
      Newcomer
      January 12, 2022
      zoom-versions-screen-shot.jpg,zoom-3-dot-dropdown.jpg
        G
        Newcomer
        guessihavetoaskAuthor
        Newcomer
        January 16, 2022

        @RN52_2  Any thoughts on the two images I took and posted, at your request? Thanks.

        T
        Newcomer
        timmit
        Newcomer
        February 17, 2022

        Agreed. I have the exact same issue. I'm guessing it is because your/my organization is on a BAA account and for security nobody can download chat, even if your personal settings say you can. If you need it, you can have someone screenshot it for you as the meeting progresses. Screenshot, paste in word, repeat as needed.

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