"Please log in with a commercial Zoom account to join."

Forum|Forum|3 years ago
August 24, 2022
15 replies
17 views

Attempted to join a meeting for a job interview. I was unable to join and there is no information on the Zoom website/platform at all to resolve the issue. See image below. Does anyone at Zoom know how to address this?

Bort

Employee

Hi @rbraugh

This typically happens when you are trying to join a meeting that requires authentication, but you only have an account on the Zoom for Government servers, which are completely separate (due to federal requirements) from the commercial servers.

If able, you can sign-up for a new account on the commercial servers and once your free account is setup, you can join this meeting.

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

A

Adrianmsd

Newcomer

I have faced the same problem - in England. I am running a series of interviews. The interviewees need to sign in to participate. Most succeed. However, on three occasions they have received the same message as above - ie requiring authentication on a commercial account. What is the way around this?

B

Burton

Newcomer

I have the same exact issue. No government accounts involved.

J

jala714

Newcomer

I just had this happen a few days ago for the first time. I'm using an account connected to a higher education institution in the U.S. Never had this happen before, but at least the person I was going to interview could still call in with one of the phone numbers. But incredibly frustrating.

J

jnelson7

Newcomer

This just happened to me as well for the first time. I'm using an account connected to a higher education institution in the U.S. and was trying to join a zoom meeting hosted by another higher education institution in the U.S. I tried joining the meeting with my university-provided zoom account as well as my personal free account. With both accounts I received the same message indicating that a commercial license was required to join the meeting.

R

rjimmerson

Newcomer

I find using Zoom incredibly frustrating and I am a seasoned technical analyst. I just started receiving the message that I needed a commercial account to join and it makes no sense. Prior to this, I am sometimes able to join company Zoom meetings and sometimes not. Often I am concerned that some people might be questioning my integrity. When I schedule meetings - I always use another app. No article or customer service rep from zoom is able to resolve this problem.

W

wanda1324567

Newcomer

did anyone find a solution for this, mine is also broken. i def don't have a gov account.

J

jnelson7

Newcomer

One possible work-around is join the meeting in the web browser rather than in the desktop app. When you click on the zoom link, a browser page should open up, along with a prompt with a button to open the desktop app. If you choose "cancel" and then click the "Join from Your Browser" link on the browser page that opened when you clicked the zoom link, you may be able to join this way.

R

rjimmerson

Newcomer

Hi jnelson7,

Thanks for the reply. I have tried this method and I was still unable to join a meeting that I once had intermittenly been able to join. I'm still perplexed.

J

JohnPSherk

Newcomer

I am really getting sick of Zoom and all the bugs. Like really tired of it.

W

warrenalter

Newcomer

I have a pro account and have been setting up meetings for my committees for years. The past month this has happened to me twice. Those who I have sent zoom invites with meeting number and pin are unable to join my meeting. It tells them they must log in with a personal account. Some have solved it by not using the link I send and going into zoom on webserver and manually entering the meeting id and pin. That then works. WHY ISN"T MY ZOOM INVITE LINK WORKING. This has affected two meetings two weeks apart WHY? HELP?