"Original sound on" function not working.

Forum|Forum|4 years ago
February 7, 2022
13 replies
68 views

My "Original sound on" function is not working. This is serious for me, as I use Zoom to play music to friends, and my music is totally suppressed.

Best answer by NoelSK

Even if you don't have an HP computer or Bang & Olufson software, you can search for any Windows audio driver setting, Sound control panel setting, or just search for "audio" in the toolbar Cortana/search and see if there are any audio utilities that have a sound processing setting that can be disabled. That is how Zoom Support found the B&O setting that solved my proiblem.

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NoelSKAnswer

Newcomer

Even if you don't have an HP computer or Bang & Olufson software, you can search for any Windows audio driver setting, Sound control panel setting, or just search for "audio" in the toolbar Cortana/search and see if there are any audio utilities that have a sound processing setting that can be disabled. That is how Zoom Support found the B&O setting that solved my proiblem.

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ANELA

Newcomer

This was the best information I could have come across. This helped A LOT! Zoom support was not helpful in solving the issue and I had assumed that there was an internal issue with my mic.

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AmateurAuthor

Newcomer

My experience exactly. I have sent a message of thanks to NoelSK.

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naraosga

Newcomer

This solution seems to work but when you come back to zoom, your microphone gets disabled, so this is not solved. I am with a brand new alienware with windows 8, and the entire company has the same issue. Nobody has it solved.

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bam63

Newcomer

If anyone is searching. Windows 11: settings>system>sound>properties>audio enhancements. click the button and choose "off".