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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

"Locked by Admin" What?? I AM the Admin!!

BSFer
Newcomer
Newcomer

‎2021-09-15 04:20 PM - last edited on ‎2022-03-10 02:01 PM by Community Moderator | Employee

Hey folks, trying to access and change the virtual backgrounds on this app.  Note on the right-hand side of the settings screen says this feature is "Locked by admin".  What??  I AM the admin - at least I guess I am .  I own the account and I'm the only one who uses it. 

 

A pop-up note says I need to be running Windows 7 and above. The PC I'm using  runs on Windows 8.1.  

 

I'm at a loss as to how I can open the virtual background features on this PC.  I'm able to do it on a MacBook Pro, but unfortunately, it's a year too old to function properly.

 

Any help or advice is appreciated.  Thanks in advance.

5 REPLIES 5

Bort
Zoom Employee
Zoom Employee

‎2021-09-16 08:26 AM

Sounds like you are trying to change a setting on the user-level Settings page, rather than the Account Settings page. See if accessing the setting there allows you to control it. 

DLJTWO
Newcomer
Newcomer
In response to Bort

‎2022-08-02 07:20 AM

Spot on, this worked.

cheethams5658
Newcomer
Newcomer
In response to Bort

‎2022-11-03 02:23 PM

HOW? how do I get to the Account settings rather than use level settings - I'm signed in as me the account owner

 

0 Likes

dgor
Newcomer
Newcomer
In response to cheethams5658

‎2023-05-08 05:27 PM

I found it!  On the left panel of the account page click on where it says "> Account Management" (below "ACCOUNT")  and then "Account Settings" and the options are on that page.

SantaSabinaCent
Newcomer
Newcomer

‎2021-09-16 12:23 PM

I have the same problem, though I'm trying to change the automatic record setting. That feature says "locked by admin." I've tried signing out and signing back in. I've gone to the Account Settings page and can't find an option about recording there. 

 

Interestingly, I have a separate personal zoom account, and on that one, this is not an issue.