Newcomer

Question

"Ask for Help" Button is not appearing in my breakout rooms

Forum|Forum|1 year ago
February 21, 2024
3 replies
5 views

In the past, my breakout rooms had a button called "Ask for Help," which allowed students in the breakout room to request that I come see them. That button is no longer appearing in my break out rooms. How do I get that function back? Thank you!

Meeting Features

B

bdelossantos

Community Champion | Employee

Hello @marinadelsol ,

All "attendees" will have this option as outlined here. Please have them check this:

from within the meeting controls. I hope this helps.

H

heimf

Newcomer

I have this same issue. I have tried re-installing and I have the latest version installed. No „Ask for help“ option in the breakout rooms. This is very inconvenient.

MGSR

Community Manager

Welcome to the Zoom Community, @heimf! If the article above did not resolve your concern, kindly submit a ticket to our technical support and include the meeting ID or any relevant information (e.g., screenshots) for further investigation.

M

mhoyt

Newcomer

Did anything happen with this? I just updated on 4/15/24 and no longer see Ask for Help as an option in breakout rooms.

D

Dolores1

Newcomer

I have exactly the same issue. Very annoying!!

D

Dolores1

Newcomer

I can not see the "Ask for help" icon in Breakout rooms anymore. Very annoying!!

MGSR

Community Manager

Welcome to the Zoom Community, @Dolores1! I'm sorry for the inconvenience you experienced. Can you kindly try reinstalling the app with the latest version and let us know if the issue persists?

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