cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

playing catchup

Phil
Newcomer
Newcomer

‎2021-08-15 05:50 PM

I play drums with a ukulele group.

When the audio drops out then comes back on, zoom speeds up the video and audio to "catch up" with real time. Normally with speech, not a problem, but with drums it can be half a beat out, then it comes back to "on the beat". Is it possible to disable this function so that the lost audio just remains lost, and it doesn't try to "put it all back"?

Topics:
1 REPLY 1

Nafi
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2021-08-16 02:27 AM

Hi Phil, 

I suggest you to enable original sound for your problem, you can check how to here : https://support.zoom.us/hc/en-us/articles/115003279466-Enabling-option-to-preserve-original-sound 

 

hope it helps

 


I am Zoom Enthusiast (Part of PT. Kayreach System, Indonesia Authorized Reseller, Certified Zoom Room, Zoom Phone, and Pro AV Integrator)