photo not showing on screen when camera off | Community
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lorrainefontana
Newcomer
December 27, 2021
Solved

photo not showing on screen when camera off

  • December 27, 2021
  • 13 replies
  • 1 view

I have downloaded a photo, but it doesn't show when I'm in a zoom call and stop my camera...just my name shows.

    Best answer by Bri

    Hi! Sign in to the Zoom web portal. In the navigation menu, click Profile. Then, click your profile picture to add your photo or change it. For more information, check out this article https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile. Hope this helps! 

    13 replies

    Bri
    Community Manager
    BriAnswer
    Community Manager
    December 27, 2021

    Hi! Sign in to the Zoom web portal. In the navigation menu, click Profile. Then, click your profile picture to add your photo or change it. For more information, check out this article https://support.zoom.us/hc/en-us/articles/201363203-Customizing-your-profile. Hope this helps! 

    J
    Newcomer
    John6of6
    Newcomer
    October 9, 2023

    Check the size of your profile picture.  For all the "not working" I see below, your profile picture should not exceed 2MB in size.

     

      cjrhoads
      Newcomer
      cjrhoads
      Newcomer
      October 9, 2023

      Thanks for trying to help, John6of6.

      However, in most of these cases, the profile picture is fine, and appears without a problem, under certain conditions.  Under other conditions, the profile picture will not appear.   So far we've established the following:

      • It helps to log in to your account BEFORE entering the link.
      • It helps to manually JOIN and enter the meeting ID and password instead of using the link.
      • It helps to use the fully logged in browser page instead of the app.

      Even with all of these, however, sometimes I can't get my picture from my profile to appear.  I believe it is because some corporate zoom accounts will not let you login elsewhere and get into the meeting.  So in those cases, if you don't have a corporate zoom account in the same corporation as the meeting was set up so you can log in there, there is no-how, no-way for you to get your profile picture to appear and you are ALWAYS stuck with just your name instead of your picture.    I think this might be a setting because it doesn't always occur (there are some corporate zoom accounts where my profile picture still works when I turn off my video), but there are some corporate zoom accounts that no matter what I do or what I try, I only get my name when I turn off my video, not my picture.

       

      P.S.  Are you a Borg? 😆

        L
        Newcomer
        lbglazer
        Newcomer
        January 29, 2022

        Agreed! Wishing they would solve this issue!!!

         

         

          I
          Newcomer
          illuminatedrose
          Newcomer
          May 4, 2022

          Same here. I haven't had my profile picture show for over a week while others on the call have theirs showing..whether i am signed in or not 😞

           

            cjrhoads
            Newcomer
            cjrhoads
            Newcomer
            December 18, 2022

            You have to do more than sign in - you have to sign in and then manually enter the meeting id and password.  If you use the link, it signs you out and enters you as a guest even if you just signed in.

            S
            Newcomer
            stacy1
            Newcomer
            February 8, 2022

            I am having the same issue. When I am in my own Zoom account, only my name shows if my video is off, despite the fact that I have a profile pic in my profile. When I log on to other people's Zoom meetings, my photo shows up. Everything I've seen online I've either tried or I can't try (for example, people say to bring up the participant list, click the "more" button next to your name, and then click on "add profile picture." I don't get that option--I'm guessing because I already HAVE a profile pic; it just doesn't show up.

              E
              Newcomer
              Elis1
              Newcomer
              March 27, 2022

              dears

              very frustrating to read all possible solutions and that nothing works!… a solution to this seemingly simple Problem is really expected from Zoom Support (and/or Community…).

              what is the use of having a Profile picture if one cannot use it?!

                S
                Newcomer
                stacy1
                Newcomer
                March 31, 2022

                OK, my bad. I figured out something that worked for me...I went into Settings/In Meeting (Basic)...at the very bottom of that section there is a setting "Hide participant profile pictures in a meeting." I turned it off and I now see my profile pic. Good luck.

                  K
                  Newcomer
                  Kahnkate
                  Newcomer
                  April 27, 2022

                  I tried that.  Still nothing.

                  Very frustrating

                   

                   

                    J
                    Newcomer
                    Jkayduncan
                    Newcomer
                    April 18, 2022

                    will try the security tab and unchecking hide profile next time on zoom

                     

                    A
                    Newcomer
                    AbbyKenn
                    Newcomer
                    December 6, 2022


                    S
                    Newcomer
                    suznorcal
                    Newcomer
                    January 4, 2023

                    This happened to me also.  I went to my profile in the browser and deleted and re-added my photo.  Then, I had to activate it by hosting a zoom meeting (just myself).  I turned off the video and my photo was there!  I hope this works for you.

                    C
                    Newcomer
                    c8ygee
                    Newcomer
                    January 17, 2023

                    Thank you!

                    L
                    Newcomer
                    LoriCalloway
                    Newcomer
                    January 31, 2023

                    I have set up a second free account, and I have the same issue with both! When I turn my camera off in meetings, only my name shows, and I have a profile picture in both accounts. I'd never upgrade to a paid account while Zoom is unable to fix this type of issue.

                    cjrhoads
                    Newcomer
                    cjrhoads
                    Newcomer
                    January 31, 2023

                    The question isn't just whether you have uploaded a picture - it's HOW you get into the zoom call.  Did you just click on the link?  Or did you first go into your own account and use the JOIN option to enter the meeting ID and password for the zoom call you are going into?

                    Your photo will only appear when you are logged into your own account, and clicking on a zoom link can sign you out of your account so your picture won't appear.  (This doesn't ALWAYS happen, but is USUALLY happens.)

                    If this also happens when you are the host and you did log into your own account and START the meeting, then that would be a problem, but you didn't say that.  You just said "in a zoom call". 

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