original sound for musicians with Windows 11 | Community
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J
Newcomer
JosefineR
Newcomer
February 21, 2023
Question

original sound for musicians with Windows 11

  • February 21, 2023
  • 20 replies
  • 2 views

Hello
Since I have my new computer with windows 11, the setting "original sound for musicians" in zooms does not work anymore. In detail, we can hear each other speak but the music sounds seem to be submitted by my laptop. Despite that I have the mode "original sound for musicians" switched on, my music teacher cannot hear me play. I read that some others experienced the same problem but none of the suggested trouble shootings helped so far. Interestingly, with Skype the sound is worse in general, but the music is transmitted, so I would not suspect a problem with my laptop in general but rather problem between zoom and windows 11....

Anyone who can help with that?
Best and grateful for any input!

Josefine

      20 replies

      J
      Newcomer
      janets
      Newcomer
      February 23, 2023

      Exact same issue.  I've been looking for answers thru Windows11 as well as Zoom.  Microsoft says to contact Zoom; Zoom support response was 'we can't help you.'  

        J
        Newcomer
        janets
        Newcomer
        November 26, 2024

        Finally found solution -- not in Zoom settings but on laptop (I have an LG) side.   Sound setting defaults under Windows 11 changed from those in Windows 10 which ended up overriding Zoom settings.  Specifics are probably different depending on laptop/sound software but I'd suggest probing that side.  At least it worked for me. 

          M
          Newcomer
          MelLewis
          Newcomer
          November 26, 2024

          Can you elaborate on how you changed the settings on your laptop. I have tried to change my audio settings on my Hp but don’t really know what they should be 

          CarlaA
          Community Manager
          CarlaA
          Community Manager
          February 23, 2023

          Hi @JosefineR @janets , welcome to the Zoom Community and thank you for your contributions!

           

          When you are connected to the meeting audio with the Computer Audio option, can you please also confirm that in the top-left hand corner of the meeting window, the status of the Original Sound for Musicians feature is on?

           

          If it is not, please click the Original Sound for Musicians button to toggle this on.
          A notification will appear, indicating if the feature is currently enabled or not.


          Note: If you enable Original Sound for Musician in a meeting, all noise suppression is disabled. If you disable Original Sound for Musicians, the client reverts to the noise suppression setting that you chose in client settings, meaning it could be Auto / Low / Med / High.

           

           

          Please let me know if the issue persists even when it is enabled in your settings and also toggled on in your meeting. Thank you!

          Carla,
          Zoom Community Team

            P
            Newcomer
            Paresh
            Newcomer
            February 11, 2024

            Tried everything you mentioned. Still, the problem is there. I am not able to take any of my music lessons online due to this issue.

              storyhub
              Community Super Champion | Customer
              storyhub
              Community Super Champion | Customer
              March 7, 2025

              I would like assistance.... but seems like there is no fix to this issue. 

              Are you confident you can fix? and if unable to is there a fee?

               


              If you still need assistance please use the community message system to send me a private message.

              I
              Newcomer
              IraTechHead
              Newcomer
              February 25, 2023

              We have the exact problem.  Our congregation replaced the main laptop used during services and I thought it was Windows 11 that was on the new laptop and set it to Original Sound without improvement. I even added an external mic, still poor with "muddy" sound as Zoom seems to mute the vocals. I was sure it was Windows 11, but we noticed on the second laptop which Windows 10 and had been working very well up until the last few months, now as the singer raises her singing voice the mike almost completely mutes.  Setting this laptop to Original Sound has no affect.  When I set Original Sound while using the cell phone works as expected and substantially improves the sound, but comparing enabling Original Sound on the laptops seems to produce no detectable change.  There is something wrong with Zoom and it's interaction with Windows. This changed for us about 4 or 6 months ago.

               

                storyhub
                Community Super Champion | Customer
                storyhub
                Community Super Champion | Customer
                February 9, 2024

                Please note that "original sound" must be activated everytime you start a new session and everytime you change a mic choice. Make sure that the upper left corner of the Zoom window says that original sound is on (if not click on it to turn it on) - do not assume that because you set it during the last session that it was remembered for the current session.

                  T
                  Newcomer
                  Trishv
                  Newcomer
                  February 25, 2023

                  We are having the same problem. Has anyone had a solution?

                    CarlaA
                    Community Manager
                    CarlaA
                    Community Manager
                    February 27, 2023

                    Hi everyone!

                     

                    can you please confirm that you are on the most recent version of the Zoom app? Here's how: https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version


                    After updating the Zoom application, please ensure that the Original Sound for Musicians setting is turned on:
                     

                    1. Sign in to the Zoom desktop client.
                    2. Click the Audio settings.
                    3. Enable the Original Sounds for Musicians
                    4. Make sure to uncheck the "Automatically adjust microphone volume" and set it to max gauge or enough volume level of the Microphone.
                    5. Join or start a meeting.
                    6. Connect to meeting audio with the Computer Audio option.
                      In the top-left corner of the meeting window, the current status of the Original Sound for Musicians feature is indicated.
                    7. Click the Original Sound for Musicians button to toggle this ON.
                    8. Check again if the problem persists.

                     

                    Please confirm that you have updated the app and turned on the Original Sound setting by replying to this thread. Thank you!

                    Carla,
                    Zoom Community Team

                      J
                      Newcomer
                      JudgeJoyce
                      Newcomer
                      February 8, 2024

                      I have done everything you listed on 2 different HP comuters. Still my piano teacher cannot hear me play but can hear me talk’

                      T
                      Newcomer
                      Trishv
                      Newcomer
                      February 27, 2023

                      We are on the current app and have also designated Original Sound for Musicians and that did not resolve the problem or dent it in any way.

                      Trish

                        CarlaA
                        Community Manager
                        CarlaA
                        Community Manager
                        February 28, 2023

                        Hi @Trishv , thank you for the update! We are having our engineers take a closer look at this issue.  I will update you as soon as I can. 

                         

                          T
                          Newcomer
                          Trishv
                          Newcomer
                          February 28, 2023

                          Thanks for your responsiveness, Carla!

                            CarlaA
                            Community Manager
                            CarlaA
                            Community Manager
                            February 28, 2023

                            Hi @Trishv , would you be able to test something for me? can you please uninstall “MaxxAudio“ or “Bang & Olufsen“ from your device and retest?

                              J
                              Newcomer
                              JosefineRAuthor
                              Newcomer
                              March 5, 2023

                              Dear Carla
                              At least on my computer I checked and its not installed at all, so I cannat uninstall. I am happy to try other ideas or suggestions.

                              T
                              Newcomer
                              Trishv
                              Newcomer
                              February 28, 2023

                              Carla, unfortunately the laptop is at the church and I am at my home office. So sorry

                              J
                              Newcomer
                              Jveggy
                              Newcomer
                              March 1, 2023

                              I have exactly the same issues with the v5.13,  is is possible to make previous versions available to (5.9 I understand works fine) 

                               

                              Y
                              Newcomer
                              yunmi23
                              Newcomer
                              March 5, 2023

                              My situation is that I got a new computer running Windows 11 and all of a sudden "original sound for musicians" was not working despite ticking all the correct settings in Zoom. People could hear my voice but not my instrument at all.

                               

                              I did 2 things and it solved the issue:

                              1) In Zoom advanced audio settings I ticked "OFF" for signal processing for windows audio driver

                              2) This solution is cut and paste from another forum:

                               

                              I managed to solve my issue by following the instructions found in another thread (see below). I searched for MaxxAudioPro on my computer (similarly didn't know I had it...). Seems somewhat strange for this to have been the problem, but holding thumbs that it isn't just a stroke of luck but solved. Worth a try!

                               

                              Suggestion is to - and I quote - 

                              "I had a similar issue that was resolved by a community member. In the MaxxAudioPro Waves app (I didn't know I had this), choose the icon/tab for voice (in the upper right, looks like a top down view of a person at a computer). Turn/toggle off the button on the left below the tab icons (terrible UI) and that's it!" - so, then the "soundwaves" screen thingy underneath is turned off.

                               

                                J
                                Newcomer
                                JosefineRAuthor
                                Newcomer
                                March 6, 2023

                                Unfortunately MaxxAudioPro was not installed on my computer at all, at least I could not find it by searching for installed apps, so I could not entirely try your suggestion.

                                F
                                Newcomer
                                Farkel
                                Newcomer
                                March 14, 2023

                                I bought a brand new laptop with Windows 11 and zoom installed in a church environment with an organ. When I set the "original Sound For Musicians"  to do my zoom recording I can hear the pastor speak but when the service switches to the organ playing I don't hear a thing. So after reading multiple people complain about this issue and looked at the solutions offered I decided to go back to Windows 10 which I have now done. Thinking this would fix the problem I retested everything and it still did not work. My version of zoom is 15.13.11 and I have windows 10 installed with all of the latest updates applied,  I'm receiving complaints from my parishioners every week about not being able to hear the organ and I'm getting tired of it. Is there someone at Zoom that can help me with this problem please?????

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