Newcomer

Question

original sound for musicians on iPhone

Forum|Forum|2 years ago
February 8, 2023
8 replies
3 views

Hello

I am a piano teacher

My student has an iPhone 13, and I can't hear what she plays at all.

she has original sound turned on

but there is no "original sound for musicians" option in her zoom iPhone settings.

I don't know if the two are the same.

what can I do?

I have a paid subscription if that helps.

Thank you very much!

Shahaf

L

loricummings44

Newcomer

I have been having problems lately with my piano students who use iPads as well. We can't seem to find the option to turn on "Original Sound for Musicians" ever since things changed about 3 weeks ago. I tried the suggested steps from December, but those don't seem to be available to them now. Any ideas would really help!

Thanks~

Lori

S

sachinzoom

Community Champion | Employee

Hello @shahafpiano @loricummings44 ,

Original sound will need to be turned on during the meeting. Please look at the iOS steps on this Knowledge Base:

https://support.zoom.us/hc/en-us/articles/115003279466

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

F

FrostyPastor

Newcomer

I’m thinking THIS may be the key. I have gone to settings more generally, when not in a meeting, believing it would stay set that way when we opened a meeting. Now I will be certain to go to Original Sound once I have opened a meeting. I’ll report the results after worship on Sunday. Thanks.

S

shahafpianoAuthor

Newcomer

There is no solution to this

ZOOM disabled original sound for musicians on IPhone
there is a comment from a zoom employer here to back this.

L

loricummings44

Newcomer

That is an old instruction from December 2022 and does not work since the new update of 3 weeks ago on iPad. I have tried it with 2 students. We opened the "more" tab and searched through each section. There was no option to "enable original sound" or anything similar in it.

S

sachinzoom

Community Champion | Employee

Hi @loricummings44

I do see this on my iphone 12.

Making sure you meet the pre-requisites:

Also, the Global minimum versions:

https://support.zoom.us/hc/en-us/articles/360059429231

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

G

gadgetsuh

Newcomer

Even after turning off the Enable Original Sound option, the piano sound is suppressed on iPhone and iPad.

F

Frank_TB

Community Champion | Customer

Hello,

if you try to use this feature from a free account you have to have a credit card on file for the free account. This is a relatively new requirement.

Regards

L

lindar705

Newcomer

Frank, this is RIDICULOUS! I can't believe what I'm hearing. Does everyone else have to pay to HEAR on a zoom meeting? you are ruining the businesses of 1,000s of people! I will definitely looking at other platforms that do not have this ridiculous policy.

F

Frank_TB

Community Champion | Customer

Hello lindar705,

I am not ruining anything for anyone. I am a customer just like you, who happens to volunteer my time here trying to help other customers like you.

If you want to let Zoom know how you feel please use this link for their customer feedback feature.

https://zoom.us/feed

Regards,

C

CatDuet

Newcomer

It used to work so well in 2022, before the last upgrade. I wish they had left it alone.

F

FrostyPastor

Newcomer

I’m told that it is only on computers that you get the option of “Original Sound for Musicians”. Mobile devices have “original sound” but that doesn’t take care of the music issue

i am an annual professional subscriber. My church members who participate in worship via our Zoom feed need not pay anything to do so.

E

EmilioCastilho

Newcomer

I'm a piano teacher, and I have a paid account on Zoom,
and I'm here to say that even with the 'Original Sound' turned On, is no longer possible to listen my students who use Iphones playing the piano.
And Zoom doesn't give a f** to it.