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opening an encrypted recording

bettyandretti
Newcomer
Newcomer

‎2023-04-09 08:23 AM

I'm trying to open a recorded video on a Mac. The host made me an admin, it was encrypted on my computer. When I try to open the file (which I have located) it says there is no application to open it. I use Chrome, which is listed as an option. I've opened these recordings previously--what can I do to open the file?

My Zoom and Chrome accounts are updated.

 

The error message:

There is no application set to open the document “video....

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